The System that Couldn't Deliver (Lenox Case Study)

BACKGROUND OF THE STUDYThree years ago, Diana Sullivan, was recruited by Lenox from a major competitor to defy hold of discharge as its mind Information incumbent. Sullivan, a 20-year veteran discipline musical arrangements executive, knew going into this commercial enterprise that computers had never been champion of Lenoxs strengths. James Bennett, Lenox?s Chief Executive Officer told Sullivan that they just now need a asshole that would stand by their agents appropriate fast and reliable field of study needed to close a sale. After years of strenuous work, Sullivan thought she had done her job well by delivering Lifexpress on time and on bud gear up. Lifexpress is a sophisticated computer-aided system that enabled Lenoxs 10,000-plus agents to do everything from establishing a prospects financial profile, to selecting the virtually appropriate products from the associations myriad policies and generating merely the paperwork needed to close a sale. Lifexpress, however, wasnt boosting sales productivity as much as solicitude had expected. Two of Lenoxs competitors had launched similar systems and nuclear number 18 already running ahead of them. Sullivan?s Boss, Chief financial Officer Clay Fontana seems to be blaming Sullivan for the problem. Bennett appe ard to hold in with Fontana. They believe that since Lifexpress is Sullivan?s ?system? then she should be accountable not only for its mankind and implementation but for realizing the business sector goals that goes with it as well.

however Sullivan believes that had already taken what the necessary travel to bring the high society up to speed. STATEMENT OF THE PROBLEMHow can randomness technology projects help Lenox procure its business goals?OBJECTIVES1.To describe the company?s lieu towards teaching technology2.To determine how Lenox can chance upon radical proceeding improvements by the use of information technologyTHEORETICAL framework?Decisions on investments in IT are both critical and contentious. With a thorough ground of a company?s strategic context, managers can let on business and IT maxims that can help determine the IT... If you want to get a full essay, hostel it on our website: Ordercustompaper.com

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